ABSTRACT
Objective:
In our study, we aimed to determine the expectations, treatment compliance, benefit status, and satisfaction levels of patients who had applied physical therapy (PT) outpatient clinic in our hospital.
Materials and Methods:
Five hundred patients aged 18 years and over who were admitted in the PT program were included in the study. A questionnaire consisting of 21 questions about demographic specifications, PT history, expectation, satisfaction, adaptation to home program, and opinions about PT was given to the patients. The demographic data in the questionnaire form and the questionnaires of the patients who left five or more of the questions unanswered were not included in the study. Patients who had previous experience with PT in another hospital, illiterate, had a neurological disease, joint contracture, and patients treated after musculoskeletal surgery were excluded in the study.
Results:
The questionnaire form of 362 patients was accepted as valid. Two hundred sixty-three of the patients were female, 99 were male and the mean age was 55.26±12.07. 69.10% of the patients were in the expectation of complete recovery, 89.75% reported that their expectations were met, and 88.60% reported that they benefited from the treatment. The level of satisfaction from PT practitioners was 78.10%. It was determined that 67.40% of the patients applied the given exercises and 76.66% of the patients complied with their daily life suggestions. When the patients who did and did not benefit from PT were compared; it was found that those did not have a systemic disease history, who did exercises along with the treatment, and who complied daily activity suggestions were benefited significantly higher (p<0.05).
Conclusion:
Assessment of patients’ expectations, awareness and satisfaction status from treatment will contribute to increasing the quality of health care services.
Keywords:
Physical therapy, expectation, awareness, satisfaction
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